Refund policy
Return Window You have 30 days from the date you receive your order to request a return.
Return Requirements
- Items must be unworn, unwashed, in original condition with all tags and packaging attached.
- Final sale items, intimates, swimwear, and certain accessories are non-returnable.
Exchanges We do not offer exchanges. Please return the item for a refund and place a new order if needed.
Refund Once we receive and inspect your return, we will process a full refund to your original payment method within 10 business days.
Return Shipping Return shipping costs are the responsibility of the customer.
Important Notes
- Original shipping fees are non-refundable.
- We are not responsible for lost or damaged return packages.
- Refunds will be issued to the original payment method.
Contact Us Online Purchases: Call or Text us: 1.833.522.2787 Email us: customercare@astrthelabel.com
Customer Care Hours: Monday - Friday: 8:30am - 4:30pm EST